Before you contact us

Use the support form to ask about products or report a medical-device concern. A successful submission is stored in Wix for Thaiway staff to review and follow up.

How messages reach our team

The form asks for your name, contact email, topic, optional product model and a brief message. Thaiway staff with access to Wix Forms & Submissions can review the entry. The four designated support staff receive an email alert linking to Wix; the full message and attachments are not included in the alert. The form does not subscribe you to marketing.

How long we keep your information

We normally keep routine enquiries for 12 months after closure and remove expired records during our monthly review. We keep information longer when needed for an ongoing dispute or legal obligation. For medical-device complaints, we keep a separate case record for the period required by Thai medical-device rules, based on the device’s useful life and date of manufacture.

Share only what we need to begin

Tell us the product model, a short description of the issue and how to reach you. Avoid sending patient records, identification documents or medical images in your first message. Discuss any additional information with our team first.

Your phone and email services

Phone and email links open the service you use. An email draft is not sent until you send it in your email app. Website demonstrations use illustrative data, not patient records.

Questions about information you shared

Contact Thaiway at Ted@thaiway.co.th.