Let’s talk.
We’re listening.
Ask about a product, report a medical-device concern, or discuss a project with our team. You can leave a message at any time.
Find an older product by model
A model name and a brief description help us direct your enquiry.
Include when it happened and a way to reach you. Do not send patient records or identification documents in your first message.
After a successful submission, keep the reference shown on screen. Our team reviews messages in Wix.
This contact channel is not an emergency service. For urgent medical concerns, seek immediate medical assistance.
When we review messages
Monday–Friday, 08:30–17:30 (Bangkok time)
We review messages received outside these hours the next working morning. Messages sent after closing on Friday or over the weekend are reviewed on Monday morning.
Live phone support is currently unavailable.
Send us a message
Your message is stored in Wix for our support team to review and follow up. Keep the reference shown after you submit.
How long we keep enquiries and complaints
Contact Thaiway
Product support · Medical-device concerns · Projects
Open an emailTed@thaiway.co.th98/25 Moo 11, Rai Khing, Sam Phran, Nakhon Pathom 73210, Thailand
Open directions ↗About the information you share
Messages are stored in Wix for the Thaiway team to review and follow up. Email alerts ask staff to open Wix; they do not include the full message. Please avoid sending patient records or identification documents.
Read the contact notice